Ticket Protection Plan

We now offer a ticket protection plan which allows you to apply for a refund or transfer if circumstances arise which will stop you from attending your event..See terms and conditions on this page to what circumstances you can apply for refunds on..

THIS IS AN OPTIONAL SERVICE..WE RECOMMEND YOU USE THIS SERVICE.

The price of

- £3 per person

The price is £3 per person for each event booked..

If you are a regular booker we have the

- £15 per person protection plan that covers you for all your events booked for 1 year from date of purchase..

This plan is for unused tickets and cannot be back dated to previous events where event date has passed..

YOU CAN PURCHASE THIS PLAN FOR EVENTS YOU HAVE PREVIOUSLY BOOKED..

WITH THE EVENT DATE YET TO HAPPEN..EG..FUTURE EVENTS..2022 EVENTS..

PLEASE ADD THE EVENT DATE YOU WISH TO USE THIS PLAN ON.

IMPORTANT

YOU CAN NOT PURCHASE AND USE A PLAN WITHIN 14 DAYS OF YOUR EVENT DATE. WE CAN NOT REFUND THE PRICE OF A PLAN IF YOU WISH TO IGNORE THE ABOVE SENTENCE.

Ticket Protection Plan

£0.00

Name..Email and Telephone Number

Event Location And Date ( For One Off Plan Only ) (optional)

Quantity

Ticket Plan Terms and Conditions

Booking Refund Protection - Terms and Conditions

MHE will provide you with a refund or transfer for any unused booking if you are unable to attend the booked event due to any of the circumstances set out below.

BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY MHE AND ADMINISTERED BY MHE.. IT IS NOT AN INSURANCE POLICY.

Definitions -

The following words or phrases have the meaning shown below..

MHE - Most Haunted Experience

Accident - A bodily injury confirmed by a doctor that prevents you from attending the booked event.

You/Your/Yourself - A person who has made a booking alone or as part of a group with us.

Doctor - A qualified medical practitioner registered with a recognised professional body. A doctor cannot be yourself or a member of your immediate family.

Emergency Services - The Police, Fire and Rescue Service or Emergency Medical Services

Booking/Booked event - The pre-planned and pre-booked service(s) / event(s) / ticket(s) transacted with us by you and provided within the United Kingdom

Group - Any number of people who have made a booking with the booking vendor with booking Refund Protection in the same transaction.

Illness - A physical or mental condition confirmed by a doctor that prevents you from attending the booked event.

Immediate family - Your husband, wife, partner, civil partner, parent, child, brother or sister.

Normal Pregnancy - Symptoms which normally accompany pregnancy (including multiple pregnancy) and which are generally of a minor and/or temporary nature (e.g. morning sickness, fatigue etc.) which do not represent a medical hazard to mother or baby.

Pre-existing medical condition - Any disease, illness or injury (whether diagnosed or not) existing at or before the date of booking and for which medical advice or treatment has been sought in the 12 months preceding the date of booking.

Public Transport Network - Any mode of public transport other than public hire taxis licensed for public use on which the customer had planned to travel to a booked event.

Ticket - A non-refundable, authorised ticket that was purchased from MHE where Booking Refund Protection has been purchased at the same time as purchasing the ticket(s).or near after..

We/us/our - The booking vendor with whom you made the booking.

What we will refund?

We will refund the cost of your booking ( except the price of the protection plan ) if you are unable to attend a booked event due to:

unexpected disruption of the public transport network you could not have reasonably known about before the date or time of the booked event;

the death, accident, or illness happening to you, a member of your immediate family or any person(s) in the group due to attend the booked event with you;

The mechanical breakdown, accident, fire or theft en route of a private vehicle taking you to the booked event;

jury service which you were unaware of at the time of the booking;

Burglary or fire at your residence in the 48 hours immediately before the booked event requiring attendance of the emergency services;

you being summoned to appear at court proceedings as a witness which you were unaware of at the time of booking;

you being a member of the armed forces and being posted abroad and/or having leave withdrawn unexpectedly which you were unaware of at the time of the booking;

adverse weather including snow, frost, fog or storm where the Police service or other Government agency have issued warnings not to travel.
We will not provide a refund where:

WE CANNOT OFFER REFUNDS OR TRANSFERS ON HOTEL SLEEPOVER EVENTS FOR EXAMPLE..RUTHIN CASTLE SLEEPOVERS.

WE CAN NOT REFUND ON EVENTS WITHIN 14 DAYS OF YOUR EVENT DATE. WE MAY BE ABLE TO OFFER TRANSFERS IF THE EVENT IS OVER 21 DAYS AWAY FROM THE DATE YOU CONTACT US WISHING TO CANCEL.

an illness or the death of you, a member of your group or a member of your immediate family is caused by or is as a result of a pre-existing medical condition;

you cannot provide a doctor's report for accident or illness;

the symptoms that accompany a normal pregnancy are the sole reason you cannot attend a booked event;

you cannot return any unused tickets or vouchers forming part of the booking;

you cannot provide evidence of the unused tickets or proof of payment when applying for a refund;

the booked event is cancelled, abandoned, postponed, curtailed or relocated;

you decide not to attend a booked event other than for a reason included within this Booking Refund Protection;

you are prevented from travelling to a booked event due to disruption of the public transport network which is public knowledge prior to the booked event;

you can recover any part of the booking;

in our reasonable opinion, you did not allow sufficient time to travel to a booked event;

you carry out a criminal act which prevents you attending a booked event;

you are prevented from travelling to a booked event due to an outbreak of a contagious disease and the Government or any agency acting on behalf of the Government has imposed a ban on travel.

you make a false or fraudulent refund application or support a refund application by false or fraudulent document, device or statement.

the cancellation results from physical or financial failure of air transport or airlines or delays resulting from air travel.

We will not pay for travelling or associated expenses ), or any loss other than the purchase price of the booked event.

PROTECTION PLAN WILL NOT BE REFUNDED IF USED OR IF UNUSED

We will not pay any consequence of war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolutions, insurrection, military or usurped power, riot, civil commotion, strikes, lockout, terrorism, malicious intent or vandalism, confiscation or nationalisation of or requisition or destruction of or damage to property by or under the order of any government or public or local authority.

We will not pay any loss caused directly or indirectly by:

ionising radiations or contamination by radioactivity from nuclear fuel or from any nuclear waste from the combustion of nuclear fuel;

the radioactive toxic explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof.

We will not pay any loss caused directly or indirectly by damage or destruction directly occasioned by pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds.

We will not pay any costs you incur in submitting or providing evidence to support your refund application.

General Conditions

a) you must make all necessary arrangements to arrive at the event on time.

b) you must not be aware of any material fact, matter or circumstance, at the time Booking Refund Protection is purchased, which may give rise to a refund request.

c) you must take all reasonable precautions to prevent or reduce any request for a refund.

d) Unless we agree otherwise:

i) the language of this document and all communications relating to it will be English; and

ii) all aspects of the contract, including negotiation and performance, are subject to English law and the decisions of English courts.

Ticket Protection Plan

PROTECTION PLAN TERMS

WE WILL NOT REFUND ON

TO APPLY FOR A REFUND OR TRANSFER